Our clients are partners in our success. That is why we offer our clients the valuable total client care service and support program to help our clients maximize the value of their investments in Mainstar technology.

IDS Total Client Care

IDS Client Care offers an array of technical services to meet support, service and maintenance requirements associated with our systems and software. Our knowledgeable and friendly engineers are a valuable source for the answers to technical questions and solutions to system and software problems.

Our unique in-house service tracking system ensures your problems are brought to the highest engineering levels until a satisfactory solution is obtained. Afterwards, extensive follow-up measures are taken to ensure the desired results.

You can contact IDS Technical Support via global e-mail 24 hours per day, 7 days a week. A simple e-mail message ensures your problems will be reviewed directly by an engineer.

As most of our business is utility monitoring and control for leisure and commercial facilities, clients' satisfaction is our number one priority.